A N N U A L   R E P O R T   –   2 0 0 2 
Financial highlights Statutory information
Letter to the shareholders Accounting policies
Board of directors Income statements
Group operations Balance sheets
Developing people Cash flow statements
Corporate governance Notes to the cash flow statements
Value added statement Statements of changes in equity
Segmental analysis Principal subsidiaries
Five-year financial review Share ownership analysis
Summary of statistics Shareholders’ diary
Definitions Administration
Directors’ responsibility Notice of annual general meeting
Report of the independent auditors Currency conversion table
Secretaries’ certification Board, Director and Committes

S H A R E H O L D E R S   D I A R Y        
Annual general meeting 11 February 2003
Financial year-end 30 September 2003
Announcement of interim results for 2003 8 May 2003
Announcement of final results for 2003 19 November 2003
Annual report for 2003 posted by 10 December 2003
Ordinary shares
Last date to trade (cum dividend) 17 January 2003
First date of trading (ex dividend) 20 January 2003
Record date 24 January 2003
Payment date #009; 27 January 2003
Shares may not be dematerialised or rematerialised between
20 January 2003 and 24 January 2003, both dates inclusive.
5,5% cumulative preference shares
Declared 18 November 2002
Payable 17 January 2003
Ordinary and 5,5% cumulative preference shares
Declared 7 May 2003
Payable June 2003
Please note that interim reporting dates are subject to change.

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