Governance report
 

Engaging with our stakeholders

 
 

KEY RELATIONSHIPS IDENTIFIED

Our process of
engagement
  Why we value our
stakeholders
  What our stakeholders
expect of us
  What concerns
our stakeholders
  Reference
page
Shareholders and the investment community        
  • Regular presentations, road-shows and management meetings
  • Financial and integrated reporting
  • Published results and electronic communication
 
  • Providers and influencers of financial capital
 
  • Sustainable growth and returns on their investments
  • Growing shareholder wealth
 
  • Growth
  • Delivering sustainable returns
  • Leadership and strategic direction
  • Response to market changes
  • Appropriate investment in new businesses and capacity in existing businesses
  • Utilisation of surplus cash
  • Exposure to volatile exchange rates and commodity prices
  here;
here;
Customers                
  • Customer meetings
  • Focus groups
  • Business association meetings
 
  • Users of our products and services
  • Opportunities for sustainable growth
 
  • Delivering on our promises
  • Quality products at competitive prices
 
  • Quality of our product
  • Security of supply
  • Timely and effective response to customer complaints
  here
Employees                
  • Reunert Intranet
  • Electronic news updates
  • Management communication channels
  • Performance appraisals
  • Company and award functions
 
  • Our people are our value
 
  • Providing a stimulating and rewarding work environment
  • Valuing employee contributions
 
  • Training and education
  • Career prospects
  • Competitive remuneration and benefits packages
  • Workforce transformation
  • Reunert culture
  • Job security
  here;
here;
here;
Trade unions                
  • Collective bargaining
  • Shop-floor forums
 
  • Agent that represents 25% of our workforce
 
  • Job creation and sustainable businesses
  • Appropriate remuneration
 
  • Health and safety performance
  • Appropriate procedures and policies
  • Job creation and retention
  • Fair wages
  • Job security
  here;
here;
here;
BEE partners                
  • Quarterly issues forum
  • Board and management meetings
 
  • Empowerment partners
 
  • Sustainable growth and a contribution to broader community development
 
  • Government policy
  • Education and training
  • Transformation
  • Reunert College
  here; here; here
Suppliers, service providers, franchisees and other partners        
  • Meetings, presentations and workshops
  • Supplier forums
  • Equipment forums
  • Sales conferences
  • Technical updates
 
  • Integral to our supply chain
 
  • Partnerships providing growth opportunities
 
  • Long-term security of supply
  • Impact of low cost imports
  here; here;
here;
here
Business organisations            
  • Business body memberships
  • Participations in meetings and initiatives
 
  • Shared expertise
 
  • Contributing to the collective voice of industry
 
  • Workforce transformation
  • Disclosure and management of carbon emissions
  • Industrial policies
  • Procurement policies of state owned enterprises
  here; here;
here; here
Media                
  • Media releases
  • Interviews
 
  • Communicating our messages with the broader community
 
  • Better insight into operational and industry performance
 
  • Financial results
  • Regulatory changes, specifically in the telecommunications industry
  here;
here; here
Communities and not-for-profit organisations        
  • Corporate social investment initiatives
  • Reunert College
 
  • A commitment to the communities in which we operate
 
  • Contributing responsibly to the societies in which we operate
 
  • Employment opportunities
  • Sponsorships and bursaries
  • Training and education
  here