The product offering in the middle range of multifunction machines was not ideal. Sourcing in euro further affected our competitive position. Recent relative yen strength should improve our position significantly. Total document volume, driving consumable sales, continues to grow. Printing, as opposed to copying, is gaining and receiving our full attention.
RCCF, trading as Nashua Finance and Quince Asset Rentals, had an eventful year. Following the subprime crisis and the subsequent curtailment of securitisation, the venture we had with PSG had to be undone. This became effective on 31 May 2008. Limited funds of R700 million was raised securitising a portion of the book and Reunert used its balance sheet to provide the additional funding to finance the balance of the book which totalled R2 billion at year-end. This is a temporary measure and action is under way to obtain external funding in due course. The business is sound and provides a valuable service to our operations. Bad debts, though higher than in the past, are still within acceptable levels.
Nashua Mobile had a very successful year in terms of business volume, growing revenue by 15%. Operating profit increased by 8%. Churn, however, is becoming a major concern especially since it is mostly debt-related. The risk of signing up marginal customers could increase because the market is saturated at the higher-end. We are guarding against the tendency to convert prepaid customers to contract customers as this approach could turn out to be very costly.
Sustainable service levels are a concern. High-spending subscribers are entitled to the best service. We are aware of that and every effort is being made to correct service levels and return the focus to our deserving clientele.
Average monthly revenue per user is still at an industry high and remained more or less constant, increasing from R443 to R472 per user. We will increasingly focus on retaining quality customers.
Nashua Electronics, distributing mainly Panasonic products, had a tough year. The range of consumer electronic products is not price competitive in the South African market – especially with consumers tightening their belts. Firm management ensured a breakeven position which is a commendable performance in that industry. However, the business model needs to be improved.
Reutech lived up to our expectations, contributing in excess of R130 million to operating profit. Precision products, with its range of Fuchs fuses, did particularly well and secured orders stretching well into the 2010 financial year.
The communications business, with its VHF/UHF radios, continues to benefit from long-standing local and international relationships. Exports are brisk and will continue to grow. |